Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at Pilatesathomehopi@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at Pilatesathomehopi@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Pilatesathomehopi@gmail.com.

At HOPI, we want you to be fully satisfied with your purchase. If you are not completely happy with your order, you may request a return according to the policy below.

30-Day Return Policy

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return:

  • The item must be unused and in its original condition
  • The item must be returned in its original packaging
  • Proof of purchase or order confirmation is required

We reserve the right to refuse returns that do not meet these conditions.

Non-Returnable Items

For hygiene and safety reasons, certain items may not be eligible for return if opened or used, including:

  • Personal care items
  • Opened accessories
  • Gift cards
  • Final sale or clearance items

How to Request a Return

To start a return, please contact us at:

pilatesathomehopi@gmail.com

Please include:

  • Your order number
  • The item(s) you wish to return
  • Reason for the return (optional)

Our support team will provide return instructions.

Return Shipping Costs

  • Customers are responsible for return shipping costs unless:
    • The item arrived damaged
    • The wrong item was received
    • The product is defective

We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items without tracking.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Please include:

  • Your order number
  • Photos showing the issue

We will review the case and offer a replacement, refund, or other appropriate solution.

Refunds

Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved:

  • Refunds will be issued to the original payment method
  • Processing times may vary depending on your bank or payment provider
  • Refunds are usually completed within 5–10 business days

Shipping costs are non-refundable unless the return is due to our error.

Order Cancellations

Orders may only be canceled before they are processed or shipped.

If your order has already been shipped, you will need to follow the return process after receiving the package.

Exchanges

We currently do not offer direct exchanges.
If you would like a different item, please return the original product and place a new order.

Contact Information

If you have any questions regarding returns or refunds, please contact us:

HOPI Support
Email: pilatesathomehopi@gmail.com